Acceptance of Returns: We accept returns under the following conditions:
- The fabric must be in its original, uncut, and unaltered condition.
- No dyeing, printing, or any other form of processing should have been done on the fabric.
- Rolls should have the original heat label stamp at both ends
- The return request should be initiated within 4 days of the purchase date.
Process for Returns:
- Verification: Upon receiving your return request, we will verify if the fabric meets the above conditions.
- Approval: Once approved, you will receive instructions for returning the fabric.
- Credit note: You can choose between a Credit note or exchange for an equivalent product.
Exclusions:
- Cut or processed fabrics (including dyed or printed) are not eligible for return.
We advise all our customers to test and process 25cms of the selected fabric and
check before giving the entire lot for processing
- Dirty, Washed or padded fabrics
- Returns without original packaging or proof of purchase may not be accepted.
For any questions regarding our returns policy or to initiate a return,
please contact our customer service team at 09311502602
At The Silk Factory, we value your satisfaction and strive to provide exceptional customer service. Thank you for choosing us for your fabric needs.
